The Swedish Gaming Authority, Spelinspektionen, has announced that it has issued a warning and fine to Kanon Gaming Limited for breaches of the Gaming Act with regards to its duty of care to customers.
Kanon Gaming Limited has a license for commercial online gaming and operates the websites casinoepic.se, casinogami.se, frejacasino.se and lokecasino.se.
According to the regulator’s announcement, an audit of the company revealed that Kanon did not have the appropriate procedures in place to protect its customers against the harms of excessive gambling. The audit requested an action plan from the company during the audit. The documents supplied did not clearly lay out how the company handled its duty of care to customers.
The audit also required customer data on those who had lost the most during a set period and gamblers from a specific demographic, young players aged 18-24. This was to check if any actions such as deposit limits were put in place for those with significant losses.
Spelinspektionen went on to state that the company did not work proactively to help customers who were exhibiting gambling behavior that indicated they could potentially become problem gamblers. It also found that there were no clear measures in place with respect to young customers who were gambling excessively. While the company stated that it sent automated messages to the customers in question, this was the only attempts made to prevent substantial losses.
The regulator noted that these were breaches of the Gaming Act and issued a formal warning and a penalty fee of SEK 7 million (€622,772/$668,495) to Kanon Gaming Limited.
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Kanon Gaming, a popular online gaming company, recently found themselves in hot water with the Swedish Gambling Authority. The company was hit with a hefty fine for violating regulations set forth by the authority.
The Swedish Gambling Authority is responsible for regulating and overseeing all forms of gambling in the country, including online gaming. They have strict guidelines in place to ensure that companies operating in the industry are following the rules and providing a safe and fair gaming experience for players.
Kanon Gaming was found to be in violation of these regulations, specifically in regards to responsible gambling practices. The company was accused of not adequately monitoring and preventing problem gambling among their players, as well as failing to provide proper resources for those who may be struggling with addiction.
As a result, the Swedish Gambling Authority imposed a significant fine on Kanon Gaming, sending a clear message that they take these violations seriously and will not hesitate to penalize companies who do not comply with their regulations.
This incident serves as a reminder to all gaming companies operating in Sweden and beyond to prioritize responsible gambling practices and ensure that they are taking the necessary steps to protect their players. It also highlights the importance of regulatory bodies like the Swedish Gambling Authority in holding companies accountable and maintaining the integrity of the gaming industry.
Kanon Gaming has since issued a statement acknowledging their wrongdoing and committing to making changes to improve their responsible gambling practices. It remains to be seen how this incident will impact the company’s reputation and future operations, but one thing is certain – compliance with regulations is crucial in the world of online gaming.
